Customer Information

Need assistance with an order, product, delivery or general enquiry? Our customer care team is ready to assist you.

We deliver orders to customers across Kenya. Delivery timelines and charges may vary depending on your location and the products ordered.

Please ensure your delivery contact details and telephone number are correct during checkout so our team can reach you when necessary.

Customers choosing store pickup should collect their order from the selected branch.

If you experience an issue with an item, please contact our customer care team as soon as possible and provide your order details.

Items presented for return should be in suitable condition and accompanied by proof of purchase. Return eligibility may depend on the product and the circumstances of the return.

Our customer care team will guide you through the applicable return process.

House of Leather & Gifts is a Kenyan retail destination offering a wide selection of products for gifting, home, lifestyle, travel, children, office and everyday needs.

Our goal is to provide customers with quality products, excellent value and a convenient shopping experience both in our stores and online.

Information provided while shopping with us may include your name, contact details, delivery information and order details.

We use this information to process orders, communicate with you, provide customer support and improve your shopping experience.

Payment information is handled through the applicable payment services used during checkout.

Product availability, prices and promotions may change from time to time.

Orders are subject to availability and successful payment confirmation.

Where an item becomes unavailable after an order is placed, our customer care team may contact you regarding available options.

Promotional offers may be subject to additional terms and conditions.